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2025 Deloitte’s Global Business Services (GBS) Survey

Discover how organizations today are positioning themselves at the forefront of business transformation

Our latest survey highlights five powerful trends toward more agile, digital, and cost-efficient global business services (GBS) organizations.

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Since the beginning, Deloitte has been about creating connections. With our clients, our talent and our communities. Connecting with leaders far and wide, we are changing the world—making an impact that matters.

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In Deloitte’s 16th annual Tech Trends report, AI is the common thread of nearly every trend. Moving forward, it will be part of the substructure of everything we do.

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In 2025 and beyond, what can we expect from gen AI, telecommunications, tech, entertainment, and sports?

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Explore Deloitte AI Institute’s quarterly report tracking Generative AI trends, impact on business, and challenges throughout 2024.
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