Connecting your business objectives to your infrastructure investment and performance is critical for success in today's technology-dependent environments. By implementing integrated Enterprise Systems Management capabilities, your organization can reduce costs and risk, and improve your company’s performance and responsiveness in your enterprise IT operations.

Our Enterprise Systems Management solutions deliver the processes, tools and methods necessary to attain this goal. We can assist you in the assessment, planning, design, and deployment of services-oriented Enterprise IT Management capabilities using global standards and Deloitte's proven frameworks. Our competencies include:

IT Service Delivery   Planning and delivery of quality IT services to the business.

• Service Level Management
• Availability Management
• Capacity Management
• Asset, License and Contract Management
• Sourcing Management
• IT Service Continuity Management and Disaster Recovery Planning and Testing

IT Service Support   Ongoing support and maintenance of IT services to end-users.

• Service Desk
• Incident Management
• Problem Management
• Configuration Management
• Change Management
• Release Management

Application Management   Managing applications from business need through the application lifecycle, including retirement.

Information and Communications Technology (ICT) Infrastructure Management   Requirements, procurement, testing, installation, deployment and ongoing support of IT infrastructure.

• Operations Management
• Management of Local Processors, Storage, Output and Media
• Network Service Management
• Server and Workstation Installation and Acceptance
• Systems Scheduling, Management, Monitoring and Performance
• Software Distribution
• Data Center and Computing Environment Management
• Infrastructure Asset Lifecycle Planning and Management

Case in Point: Novartis
Novartis, a worldwide leader in health care, has launched a global, cross-sector initiative to e-enable the process of buying nonproduction items such as office supplies and equipment. By helping Novartis join the e-procurement revolution, Deloitte also is helping them buy more time and free up resources to focus on other strategic issues. Read the entire success story.