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Our Applications Management Services (AMS) practice leverages our extensive experience in enterprise application implementations, custom development and system integration projects. Among the major packages, we have implemented hundreds of SAP, Oracle, Lawson and Siebel applications. Building on this strong legacy, our AMS practice includes professionals who are responsible for maintaining client applications and technology infrastructure.
Full-service Application Management
Through our full-service AMS, we take over the management, development, maintenance and (in some cases) the hosting of our clients’ applications, including Enterprise Resource Planning (ERP), legacy systems, portals and middleware applications. The basis for our service is our own shared platform, which permits cost-effective performance, rapid deployment and scalability. We have preconfigured, industry-specific solutions that speed up implementation; we can also develop a fully customized solution. Our clients have a single source of support, including technical and applications consultation. We do the application enhancements, software updates/upgrades, application security management and system backup and disaster recovery. In short, our clients benefit from our world-class infrastructure, technical expertise and user support — without the headaches of running the solution themselves.
On-Demand Application Maintenance
We know it is a challenge for companies to find the right resource and staffing mix to accommodate fluctuations in the support of their ERP, legacy and Web-based applications, so we offer “On-demand” Application Maintenance services. Our clients buy a “bundle of hours” that they can use for whatever skills they need at a particular moment in time. They often use this service to avail themselves of those little used but essential technical skills that are costly and inefficient to keep in-house. Clients can review documentation about their service requests and our actions through an Internet portal, and on a quarterly basis we provide them with proactive recommendations on how to take best advantage of our services based on their utilization history.
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