The travel industry has significantly changed over the past decade from traditional agency/package tour model. As well as dealing with the effect of natural disasters and terrorist activity, travel industry executives are faced with new technologies, new business models and increasingly independent and knowledgeable customers.

We work with most of the world's leading online distributors, tour operators and agents including: Amadeus, First Choice, Holidaybreak, Monarch/Cosmos and MyTravel.

We advise the industry on the significant issues it faces. In response we focus on the following initiatives:

Customer relationship management and value growth
Making deals work - acquisition and growth strategies
Shared Services

Customer relationship management and value growth
The need for a consistent, high quality and personal service continues to dominate surveys on customer expectations in the travel industry and in particular is the key driver in building loyalty. At Deloitte, our in depth knowledge of customer experience management enables us to identify key points in the customer journey that can dramatically impact the level and value of customer service through improvements in business processes and technology.

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Making deals work - acquisition and growth strategies
The need to improve distribution, access inventory and leverage infrastructure is driving growth strategies through acquisition. At Deloitte, our in depth knowledge of the industry enhances the identification of potential acquisition targets and buyers, and ensures an effective due diligence process. Coupled with leading edge tax advice and unrivalled credentials in post merger integration transactions can be effective and efficiently completed.

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Shared Services
Effective integrated support functions provide for better service provision and cost reductions. We have the skills and experience to assist throughout the entire life-cycle of a shared service project from developing a feasibility and business case through to design, building and testing, implementation, roll out and evaluation.

We are the leading advisor on specific travel-related issues such as Tour Operators' Margin Scheme (TOMS) and bonding.

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