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In its search for new growth opportunities, the consumer services industry faces immense challenges ranging from globalization to customer acquisition.  With   greater access to web-based comparison shopping, consumers are forcing companies in this industry to create new services with new lines of business, to meet the needs of new emerging customer segments.  CRM and brand loyalty, once thought of as a strategic choices, are now strategic imperatives.    

Deloitte Touche Tohmatsu's member firms help consumer services companies find the right solutions to these and other challenges.  Our experience across all segments of the consumer services industry allows us to understand the issues and trends our clients face.  We align our integrated teams of specialists with our clients' strategies to help them enhance operations and achieve measurable results.