Business Process Management Services (BPMS) provides industry-specific extended business process solutions to clients. While your management concentrates on enhancing the core business, our team of experienced managers, billings and collections specialists and clinical specialists provide a highly differentiated service to assist our clients with their revenue cycle challenges, included unrealized revenue and diminished cash flow.

Extended Business Office Solutions

Through our Extended Business Office Solutions (EBOS) we help healthcare organizations focus on their core mission, instead of worrying about receivables. Since 2000, Deloitte has processed more than 7.2 million insurance claims totaling over $2 billion.

Our major claims resolution services include:

• Extending the business office of aged receivables by improving recovery of aged receivables and reducing bad debt through timely A/R resolution.
• Providing a “safety net” during systems conversion by continuing operations during system conversions, with a focus on cash and A/R resolution and identifying new ways to improve operating processes and generate cash.
• Billing and collections for niche players by using our specialized knowledge to resolve auto, workmen’s comp and government claims and applying our knowledge database and resources to help resolve claims from third-party administrators.
• Managing denials by using our proprietary technology to establish rule-based priorities for managing denials, creating denial groups and developing processes to address them, and processing claims faster by using request tracking technology to route claims to appropriate groups.