Companies with a significant volume of transactions or invoices and complex billing systems and product offerings often face the risk of revenue leakages, including the following:

 Incorrect product shipping, product activation or service delivery
 Incorrect application of prices or discounts
 Incomplete, inaccurate or untimely invoices
 Incorrect commissions granted
 Numerous customer complaints, credit notes and customer
   compensations, goods returns and guarantee claims
 Uncollected cash or invoices, high percentage of bad debt
 Shrinkage, misappropriation of goods and funds, theft, obsolete stock
 Incomplete or inaccurate revenue recording, revenue management
   reporting and KPI’s
 Non-compliance with tax and VAT rules

These problems often affect, but are not limited to, particular sectors: telecommunications, media, technology, utilities, transport, aviation, retail, restaurant, health care, entertainment, distribution and public services.

An end-to-end approach is required to ensure the entire revenue value chain is optimised and revenue leakages are identified and mitigated. Deloitte’s approach also offers back-office optimisation, price and discount execution and optimisation, bad debt reduction, cash handling optimisation, revenue reporting, tax and VAT compliance, and shrinkage and theft reduction.