You face pressures to reduce costs and improve profitability. You're pursuing ways to operate more efficiently and effectively. You want to satisfy customers and improve service quality. How do you balance the conflicting demands to drive meaningful change in business operations? The professionals in Deloitte Consulting’s Performance Improvement (PI) service line can help you in your efforts to address these and other challenges your organization faces in delivering what counts most; bottom line results.

Specifically, our PI services are designed to help our clients in their efforts to improve profitability and business productivity by improving the core elements of their business model and by addressing many of the key business issues they face today, such as:

• Globalization
• Cost and competitive pressures
• Post merger integration/digestion
• Next wave of Shared Services
• Sourcing business services
• Improving service operations effectiveness
• Reducing business complexity

We use an integrated set of capabilities, methods and tools to help our clients in their efforts to develop solutions that deliver value and results.  Our clients realize value not just from great ideas, but from effective execution and management of change. Our focus on helping our clients in their efforts to achieve and sustain business change is designed to enable them to sustain the benefits from our involvement long after we leave.

Through our PI services we help clients focus on the core dimensions of their operating strategy and deployment, including operating model design, business model configuration, process design and simplification, organization design and deployment, cost reduction and management, capital and facility configuration, operating governance and performance measurement and management. 

Our ability to help our clients take a holistic view of their business problems is one of our a unique service differentiators. By teaming with other Deloitte & Touche USA LLP services and functions, the PI service line professionals can bring unique cross-functional, cross-discipline and industry experience, knowledge and skills to provide increased value to our clients by helping them in their efforts to address their most complex business challenges.

Our PI team specializes in helping clients address their business issues and make step changes across their business through the design, implementation, and sustenance of holistic, customized solutions and through the transformation of large scale processes and continuous improvement of their core operations.

Our PI team has a deep understanding of the industries in which they provide services and bring insight and effective practices from across these industries to their services. We also use our PI and industry experience and leverage our core consulting delivery capabilities to provide services that include issue based approaches, diagnostics, solution sets, tools and methods.

Our Performance Improvement service line is a collection of market offerings designed to help clients in their efforts to:

• Increase profitability
• Simplify business processes
• Reduce operating costs
• Increase strategic flexibility and options
• Improve productivity
• Improve capabilities to sustain high performance
• Improve service quality
• Develop structured execution plans and disciplines

Our service delivery approach is underpinned with a set of state of the art core capabilities that include qualitative and quantitative analysis techniques, tools and methodologies.  Moreover, we are constantly updating these capabilities to reflect the broad and in-depth experience and lessons learned from our field application.  These capabilities span the spectrum of:

• Operating model strategy and design
• Organization design
• Process design/excellence
• Technology enablement/requirements definition
• Performance management/metrics
• Benchmarking and leading practices
• Six Sigma/continuous improvement
• Operating governance and management control
• Skills and capabilities
• Program leadership

Finally, these core capabilities are the building blocks we use to help our clients in their efforts to address their fundamental business issues through the design and delivery of customized, holistic solutions.

Learn more about the Performance Improvement offerings through the related links.