Integrity
We have always placed ethical behaviour at the centre of our business and culture and we demand integrity from all our people.  Our reputation a a premier professional services firm is a direct result of our values and how we live them.

All of our people must adhere to the standards set in the firm’s Ethical Principals. To support our people a confidential Ethics Helpline is available to request information, ask questions, or report potential violations via telephone or by external mail, administered by senior members of the Deloitte ethics team. All of our people must complete the mandatory Independence & Ethics Awareness Learning Programme.  This online learning uses real-life examples and scenarios and is designed to act both as training programme and as an ongoing resource for our people to refer to at any time.

We have in place compliance programmes to ensure that all of our people adhere to our policies and procedures and this issue is prioritised at all Deloitte Executive Group meetings.

Our clients
Deloitte is focused on delivering the service that our clients demand in the way that they, and those with external oversight of us, expect. Doing so successfully and efficiently allows us to meet the challenges of increasing regulation, changing and developing standards, and ever more complex engagements.

Quality client service is a fundamental part of everything we do and we have a number of formal and informal mechanisms to reinforce our commitment to the very highest standards throughout our business. In June 2006 we appointed to our Executive Group a Managing Partner for Quality, who is responsible for shaping and co-ordinating all aspects of our approach.

With our clients as the focal point, our quality model takes into account our services, our processes and the thousands of dedicated individuals who deliver our services. Building on the rigorous approach to quality which already exists within our firm, our aim is to improve continuously by supporting our ambitions with leadership, infrastructure, communication and performance management.

Our client assessment process undertakes independent and formal evaluations of the level of satisfaction of our clients and the latest results show a very high level of satisfaction among our clients for the services they have received. Our professionalism and technical expertise as well as our commitment, knowledge and understanding of our clients were identified as key strengths. Our open and collaborative culture is also identified as generating trust.