Deregulation of Australia’s energy market has increased competition and put pressure on utilities to improve their performance. In the new environment, companies are focusing more sharply on where value lies – and on how to grow that value.

Energy suppliers face the challenge of how they can improve customer service and achieve growth while adhering to government policies.

Suppliers’ agility to adapt, remain competitive and deliver shareholder value will depend on efficiently managing internal processes and asset performance.  At the same time, today’s regulatory landscape and the new mandate for more reliable energy supplies and services means operating costs are escalating.

Greater competition is driving utilities to maximise the value of technology investments by realigning and integrating current systems. We’ve provided energy suppliers with solutions for everything from customer and program management to works maintenance.

Deloitte has worked closely with distribution networks in improving performance and achieving successful outcomes in the recent regulatory price reviews. We also helped design, select and execute a major trading platform for one of the largest traders in the national energy market (NEM).

For enhanced performance and growth, Deloitte takes you to the power source. Who do you have for performance? We can help you with:

• business and strategic planning
• program management
• project and change management
• management reporting
• entity disaggregation and integration
• call centre performance and systems
• process and systems design
• e-business strategy and enablement
• IT strategy and architecture
• systems procurement and implementation
• revenue assurance
• sustainable energy solutions
• environmental risk and stakeholder managment
• billing systems and accruals
• cost to serve modelling
• network reliability
• maintenance operations and strategy
• asset management
• retail contestability services
• trading strategies.