Deloitte has completed its first annual global survey of leaders in the telecom sector. Based on interviews with high-level executives at more than 100 telecom companies across the globe, the report offers a comprehensive view of the issues affecting telecom companies — from customer churn to regulation. Some highlights of the survey include:

• More than half the telecom executives surveyed cited "significant improvement" is needed in seven critical processes: revenue assurance; IT management; development of new products and services;customer information; customer service; service provisions; and, billing/collections.
• Three-quarters of those surveyed say internal processes are not conducive to reacting quickly to market demand.

Learn more about this executive survey from the PDF file attachment below. Or, if you have questions about the survey or its results, please contact us.