The fourth annual Global Financial Services Offshoring Report examines offshoring trends in the financial services industry. This study from Deloitte Research was based on interviews with 36 global financial services institutions – including six of the top 10 by market capitalization.

Key findings include:

• Offshoring activity continues to expand, but efficiency and optimization challenges are growing as the practice of offshoring matures.
• The offshore head count has doubled since 2006, with an average of 6 percent of total head count now employed offshore. More than half of financial institutions surveyed are now saving more than 40 percent for each process offshored.
• The majority of financial institutions interested in offshoring have now built out their capabilities and have turned their focus toward optimizing these operations and finding efficiencies.

Read the full report attached below.