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Inside Outsourcing
The what, who, and how of outsourcing IT-intensive processes

Many companies today outsource the wrong processes to the wrong vendors in deals with the wrong structure. The resulting chaos and rancor that has come to typify much of the IT-outsourcing market is a clear indication of the need for a simplifying but rigorous framework that provides practical guidance.

Making the right outsourcing decisions requires answering three questions:

  • What to outsource
  • Whom to outsource it to
  • How to structure the outsourcing deal

Getting the right answers to these questions can transform your outsourcing initiatives into what you have always thought they should be: powerful components of your firm’s overall competitive strategy. How do you get the answers right? This study from Deloitte Research describes how Value Chain Dynamics can help firms to resolve their outsourcing issues and ensure that their outsourcing contributes directly to their sustained competitiveness and to their ability to create and maintain shareholder value. Learn more from the PDF file attachment below.

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Operating through a network of research professionals, senior consultants, academics and technology partners, Deloitte Research delivers innovative, practical insights companies can use to improve their overall business performance. Through its in-depth publications, surveys, reports and commentary, Deloitte Research identifies, analyzes and explains major issues that drive today's business dynamics and shape tomorrow's marketplace.
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Inside Outsourcing (547 KB)
Published June 2003; 24-pages. A Deloitte Research study.

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Page Last Updated: September 19, 2007
Source: Deloitte Touche Tohmatsu (English)

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