Susan Hogan is a principal at Deloitte Consulting LLP and has over 15 years of consulting experience with over five years of experience in manufacturing and retail.

She leads Deloitte’s Comprehensive Shared Services practice and specializes in leading organizations through the shared services journey, from the initial strategy through the design, implementation and optimization of their service centers. In her Shared Services role, she is responsible for eminence, methodology and staff development in addition to client service.

She also leads Deloitte’s biannual studies of shared services operations, and speaks at conferences regarding emerging trends in shared services.

Susan earned a master of business administration degree from Harvard University and a bachelor's degree in industrial engineering from North Carolina State University.