Abstract
A global life sciences company needed to enhance its Enterprise Resource Planning (ERP) system in to meet the increasingly sophisticated needs of its high-tech customers.

The Challenge
The challenge the client faced was twofold:

• The company had not upgraded its back-office systems for several years, and an upgrade would require an enormous leap from SAP version 3.1 to SAP Enterprise 4.7
• The existing system was heavily customized, which added complexity to the project

How We Helped
Deloitte Consulting LLP worked with the client to determine the right path for the upgrade. Key components of the upgrade included:

• A global systems rollout, including the client's operations in Asia, Europe and North America
• Helping the client focus on maximizing the functionality of SAP Enterprise 4.7 which also would enable the company to roll out additional modules easily in the future should they decide to do so

Lessons Learned
The client is now realizing the operational and performance benefits gained from the system upgrade. And the upgrade provided the client with a foundation required to meet customer needs.