Juin 2004

For those who thought they had gone on to higher education to avoid those low paying jobs in retail, this idea may come as a shock: No matter how hard you try to avoid it, we are all market-facing now. And if everyone has a customer, it doesn’t matter if you are a utility company, an airline, internet service provider, telecom, government agency, hospital or bank — you are a retailer. The customer is one click, or one step, away from you. Wherever you go, there they are.

This Deloitte Research LP piece examines common challenges that face all businesses today and may help you deal with your (possibly new) role as retailer.

Anglais uniquement