Date:
Live Webcast: July 24, 2008
Archive: The recorded Webcast is available to watch/listen to until January 24, 2009 Sign Up: Register (free; registration required) to watch/listen to this archived Webcast. Topic: A slowing economy, shrinking state revenues and mounting budget deficits are forcing government tax agencies to do more with less. How can these agencies improve efficiency and increase revenue collection without sacrificing customer service? We discuss: - Lessons learned from one state’s successful transformation from a complex and outmoded tax agency into a world-class organization
- Leveraging technology to improve tax administration systems and business processes
- Strategies for improving your tax agency’s customer experience
Learn how to leverage technology to improve your tax agency’s customer service and increase revenue collection and efficiency. Presenters: - John Dalrymple, director, Deloitte Services LP
- Dr. Jim Zingale, former executive director, Florida Department of Revenue
Duration: 1 hour Related Content:
Webcast: Government Performance Strategy: Bridging the Finance Gap
Podcast: The Wolf at the Door: Taking Aim at the Fiscal Crisis
Research: One Size Fits Few: Using Customer Insight to Transform Government
Podcast: The People’s Choice: Superior Customer Service in the Public Sector
Services: U.S. Federal and State Government |
