Now, more than ever, the trend of shared services adoption is moving toward the high end of the “benefits food chain,” from a cost-saver, to strategic asset, to a value and flexibility enabler on a global scale. For our 2007 survey, more than 130 shared services leaders participated, answering detailed questions about their shared services organization (SSO) geography, organization, scope and operations. Read a compilation of the survey answers. The report attached below, "Shared Services Comes of Age: Pursuing Broader Business Value on a Global Scale," presents the key themes from this 2007 survey, which is part of our continuing series of research surveys on SSOs. Key themes uncovered from more than 130 companies surveyed include: - Organizations are on a quest to improve their geographical SSO footprint.
- Multifunctional SSOs with hybrid service delivery strategies are on the rise.
- The benefit of improved controls with SSOs continues to strengthen in importance.
- Effective governance and business unit linkage continue to be a key challenge.
- When it comes to customer satisfaction, timeliness is No. 1.
- The people challenges are not over.
- The focus on optimization is here to stay.
Related Content:
Press Release: Shared Services Organizations Becoming a More Strategic Asset, Delivering New Benefits
Podcast: Giving Credit Where Credit is Due: Why Shared Services Organizations Get Overlooked |
