It’s only when our cars, computers and cell phones stop functioning that we bother to think about what made them work in the first place. That’s true of major companies as well. To use our embedded media player, please install the latest version of Adobe Flash Player.  Download | Subscribe:  Email |  iTunes |  RSS (What is RSS?)  It’s only when our cars, computers and cell phones stop functioning that we bother to think about what made them work in the first place. That’s true of major companies as well. What keeps them running smoothly is a shared services organization (SSO). SSOs can streamline and standardize a company’s processes, improve its technology and deliver services to internal customers at competitive levels of cost, quality and timeliness. Many SSOs, however, have a hard time getting the respect they deserve, and once an SSO gets a bad reputation, it can mean a lot of lost time, money and energy for all concerned.
Highlights: As companies go global, they have to figure out whether to centralize their services, distribute them in various locations or outsource them. How do SSOs fit into their calculus? (1:56) Why do SSOs have to engage in public relations campaigns to justify their value? (7:20) What’s driving the dissatisfaction with SSOs? (16:01) Why are SSOs lagging behind in the knowledge area, and what do they need to do to improve their performance? (18:54)
Guests:
Susan Hogan, principal, Deloitte Consulting LLP
Peter Moller, partner, Deloitte & Touche LLP – United Kingdom
Richard Sarkissian, principal, Deloitte Consulting LLP Related Content:
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