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Shaping Customer Demand
How to enhance profits by aligning product feature packages with customer demand
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Marketers today are grappling with the issue of a "paradox of choice." Product proliferation has resulted in consumers' multitude of choices and companies' never-ending chase to maximize profits by capturing every possible sale in an attempt to meet the niche demands of every possible customer. This approach to satisfying demand by expanding product offerings complicates manufacturing and supply chains, resulting in higher fixed and variable costs and reduced economies of scale. Given these challenges, how can manufacturers better align their product offerings to meet demand?

In the Deloitte Consulting LLP point of view (POV) "Shaping Customer Demand," a product packaging approach is introduced that can help uncover and address the challenges posed by product proliferation. This POV offers a perspective on how to:

  • Shape customer demand
  • Simplify product offerings
  • Improve product availability and quality
  • Simplify forecasting and scheduling
  • Improve efficiency
  • Maximize the total contribution margin

Companies that can balance a simplified product portfolio, while still satisfying specific customer needs and tastes, will benefit in the future. To learn more, download the full article below.

Related Content:
Point of View: Demand Driven 2008: The Year of the Close
Research: 2008 Industry Outlook Report – Automotive
Dbrief: Strategic Growth From Demand-Driven Supply Chains 

Attachments
Shaping Customer Demand (2769 KB)
Enhance profits by aligning product feature packages to customer demand; 21-page PDF

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Last Updated: June 4, 2008
Source: Deloitte LLP - United States (English)

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