In this workshop, participants will enact the roles of the Mission control team of Apollo 13. Participants will work together as a team, take decisions, agree and apply working practices aimed at ensuring business risks are mitigated, business continuity is achieved and key performance targets are met. Participants will need to ensure clear tasks, roles, responsibility and accountability mechanisms are in place. The team will need to ensure agreed processes are ‘compliant and under control’ and that the processes are designed, managed and steered in order to realize a set of Key Performance Indicators (KPI’s). 
 
The workshop consists of 4 rounds. In each round the team undergoes the following steps:

•   designing or improving their process;
•   applying their process; 
•   analysing, reflecting and reporting;
•   prioritizing and agreeing improvement needs with the business. 

The business demands and priorities will change as the mission progresses. Mission Control must ensure their processes are continually aligned to changing business needs through active dialogue with the Mission Director and by applying continual service improvement strategies.

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