Published in the October 2007 edition of Strategy & Leadership magazine, this article was written by co-authors of the book Mass Career Customization: Aligning the Workplace with Today’s Nontraditional Workforce, Cathy Benko, vice chairman and chief talent officer for Deloitte & Touch USA LLP, and Anne Weisberg, a director specializing in talent diversity for the Deloitte U.S. Firms.

This article contains an overview of concepts and framework presented in Mass Career Customization. In this article, you will learn about:

• The convergence of key workforce trends that has created a structural misalignment between the workforce and the workplace
• Why flexible work arrangements are only accommodations and not solutions to this misalignment
• How mass career customization offers a new model for how careers are built
• Deloitte’s own journey in creating a lattice organization

This article has been reprinted with permission from Emerald Group Publishing Limited (Strategy & Leadership magazine).