The fourth annual Offshoring study examines offshoring trends in the financial services industry. This study was based on interviews with 36 global financial services institutions - including six of the top ten by market capitalisation.

The study’s key findings include:

• offshoring activity continues to expand, but efficiency and optimisation challenges are growing as the practice of offshoring matures
• the offshore headcount has doubled since 2006, with an average of 6 percent of total headcount now employed offshore. Over half of financial institutions surveyed are now saving more than 40 percent for each process offshored
• the majority of financial institutions interested in offshoring have now built out their capabilities and have turned their focus towards optimising these operations and finding efficiencies.

Attachment
Global financial services offshoring report 2007 (PDF 324KB)
Deloitte research report

Related links
Listen to our related podcast: Optimising offshoring operations.
Read our related press release: Offshoring growing globally and locally.