Airlines around the world are operating in a volatile, complex and ever changing environment. The risk of fraud is at the forefront of airline leaders and internal auditors’ agendas. The impact of fraud, whether perpetrated internally or externally, is significant not only to the bottom line, but also to the operation and the reputation of the airline.

Airline fraud has increased five-fold since the last in-depth study across the industry six years ago, with low cost carriers being the hardest hit. The average airline is now losing US$3 million a year to fraud, with credit card crime alone costing each airline around US$1 million a year.

The initial findings of the Airline Fraud Survey were presented by Deloitte at the annual IAAIA (International Association of Airline Internal Auditors) conference in November 2006. The survey was developed by Deloitte in conjunction with IAAIA and the results were analysed by Deloitte. Subsequently, Deloitte has produced this report to summarise the findings, enabling airlines to benchmark themselves against similar organisations, and understand the key steps they need to take to create a more secure and controlled business environment.

On the back of the Global Fraud Survey, the UK Aviation & Transport Services Practice at Deloitte have written a tailored report on the UK airline industry, which draws out findings from the Global survey which will impact the UK market. The report will enable airline businesses to benchmark themselves against their peers and understand the key steps that need to be taken to create a more secure and controlled business environment.

For more information, download the UK version of this Global Airline Fraud Survey (PDF, 297 KB).

Related information
Please read the executive summary and download the Global Airline Fraud Survey.