If the U.S. health care system is in crisis — and just try to find someone who says it isn’t — and it’s going to be fixed, any solution will have to take into account the attitudes and behavior of the people whom the system is supposed to serve in the first place.
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If the U.S. health care system is in crisis — and just try to find someone who says it isn’t — and it’s going to be fixed, any solution will have to take into account the attitudes and behavior of the people whom the system is supposed to serve in the first place. Forget about the old stereotype of the passive patient who sits on an examining table and says little more to the doctor than “uh-huh.” Think instead of consumer activists who are searching for quality care and are willing to go outside the traditional health care system to get it.