Elevating Business Operations Through Strategic Cloud Migration

Jemena is a veteran of the energy sector, bringing over a century of experience to the table, but due to the evolving energy landscape they needed to move their operations to the cloud – requiring a major digital transformation. It made sense, then, that the key decision-makers were determined to ensure it would be grounded in two distinct areas: sustainability and customer-centricity. Jemena’s vision to create sustainable energy solutions with communities aligns with its goal of making interactions between customers and the company as seamless as possible.

She adds that the company is always seeking new ways to digitise interactions and give customers the ability to engage via their everyday devices.

Recognising the pivotal role that technology plays in our daily lives, Capraro says Jemena wanted a platform that would foster flexibility, scalability and rapid adaptability. “We needed a technology platform that enables us to move at pace, to meet the demands of our changing business needs, but also our energy transition.”

It’s this vision that drove Jemena to engage in a transformative cloud migration, marking a major shift in its operational structure.

Deloitte was a natural choice for Jemena. A long history of successful collaborations gave Jemena the belief that any shift to new operations would be better served with Deloitte at the helm.

Niko Karaula, Enterprise Account Executive at Amazon Web Services highlights how the agility of cloud services supports scalability and cost saving: “It allows Jemena to spin up services as they need them and shut down those services when they're not required."

Deloitte's comprehensive program management and technological prowess, coupled with AWS's cutting-edge technology, became a winning combo that aligned perfectly with Jemena’s cloud-migration goals.
 

Operating in the cloud has given Jemena the freedom to pivot its focus from managing infrastructure to driving business innovation. “We're doing more important work now with the business,” Wilson says.

Jemena has been able to redirect its efforts to more value-driven tasks, such as bringing services to market faster and leveraging the extensive AWS ecosystem for innovative ventures. Blamey says all this contributes to greater business value.

“When we’re building a business case, typically with Deloitte and a customer, we look at the complete portfolio of the customer’s technology estate and establish what the cost would be to run that on AWS services. That’s not just the cost of the computer or database services, it’s also the cost to support. When we compare that to the cost of refreshing the data centre assets, there’s a significant saving.”

It’s still early days, but the transformation has already bore substantial fruit for Jemena – and particularly its customers. Capraro says customers can now "spend less time on the phone" thanks to self-serve options. Users are empowered to manage enquiries, claims and disconnections themselves.

Cory Wilson’s 4 action points for a smooth digital transformation